Warranty Issues

Reduce your risk of warranty claims by eliminating process build variation and monitoring critical build parameters.

Suppliers are increasingly being forced to pay their “fair share” of warranty costs caused by poor manufacturing or assembly processes.

Purchased components amount to more than half of the total product cost and supplier warranty reimbursement for purchased components is running far below this percentage. OEM’s are initiating programs to adjust this imbalance directly impacting suppliers now and in the future. Field failures can be costly and in extreme cases bankrupt an entire organization. ProductionWare delivers tools that can support efforts to reduce or eliminate field failures attributed to poor assembly and manufacturing processes.

ProductionWare integrates assembly, traceability and genealogy data in the manufacturing process that enables organizations to detect and correct issues in real time manufacturing and dramatically reduce warranty costs.

Key Benefits

  • Reduce warranty costs.
  • Reduce detection to correction time.
  • Reduce the size and cost of recalls.
  • Increase the efficiency of problem-solving efforts for improved quality and customer satisfaction.

Get Complete Traceability

ProductionWare systems transform manufacturing production data into real-time actionable information. It collects and stores information from the shop floor and provides the most advanced analytics to help you quickly make decisions about critical issues.

ProductionWare systems can collect information from a broad range of sources on the production floor. Collecting data from systems ranging from functional test equipment to PLC-based systems, ProductionWare archives serial numbers, dates, shift, time, sub-component information, machine performance, details of the operations and complete process data to name a few. Its advanced analysis tools also make it easy for manufacturers to use and manipulate the data collected as needed.

Conduct Selective Recalls

Armed with ProductionWare data, a manufacturer can respond quickly to a potential recall situation and limit its impact. Through its analysis tools ProductionWare helps identify the cause of the issue using the archived data and trace it to the specific parts affected. Manufacturers can not only protect their reputations, they can potentially save millions of dollars. In fact, just one use of ProductionWare for a single recall or quarantine situation can deliver immediate pay-back.

Providing your customer with products that are reliable and maintain their integrity in the field is crucial to long term growth.

Example components of Quality values follow:


Total Quality
Defect Tracking
6-Sigma
Training
PDCA
Re-Work/Repair
Warranty
Poka Yoke
APQP