Partnering with Manufacturers Since 1983
Valentine’s Day is often about cards, flowers, and short notes that say, “I’m glad we’re in this together.” In manufacturing, the message is the same, even if the setting looks different. Long-term partnerships matter. They are built over time, through shared challenges, honest conversations, and results that hold up year after year.
At Matrix Automation, we don’t think of our customers as projects. We think of them as partners. Some of those partnerships go back 10, 20, 30, and even 40 years. That kind of relationship doesn’t happen by accident. It grows from trust, consistency, and a deep understanding of how manufacturing really works.
Manufacturing is not static. Product lines change. Regulations evolve. Markets shift. Yet the goal stays the same: build quality products, protect the brand, and keep operations running smoothly. A long-term solution provider helps navigate that change, not just once, but over decades.
Long-term partnerships matter in manufacturing
Manufacturing solutions are not plug-and-play, regardless of vendor claims. The real work happens on the plant floor. It happens during planning, ramp-ups, audits, and late-night troubleshooting sessions. It happens when you need traceability data and sigh with relief that you have what you need. This is partnership – a solution provider that is part of your team and who knows your operation, bringing context that no quick handoff ever could.
Over time, a solution provider learns how your plant runs, how decisions get made, and what “good” looks like in your culture. That knowledge saves time and prevents mistakes. It also leads to better decisions.
As Jason Rhodes, Plant Manager at Woodbridge Group, put it:
“Matrix’s commitment to our success has made a profound impact, and we see them as an integral part of our business rather than just a service provider. Working with them feels like having an in-house team that’s fully invested in our success.”
That depth of understanding becomes critical in moments that matter most.
Built on experience, trust and shared goals
At Matrix, we have been delivering Manufacturing Execution Systems (MES), digital work instructions, and error-proofing since 1983. Our experience builds intuition. It helps teams recognize patterns and avoid paths that look good on paper but fail on the floor. It also helps tailor manufacturing solutions to support people, not just processes.
Trust develops when both sides show up consistently. It grows when problems are addressed directly and successes are shared.
Ron Tucker, Director of Quality at Invacare America, explained:
“Matrix Automation has helped our manufacturing team error-proof our processes, improve our process quality, meet regulatory requirements, and improve throughput. If it wasn’t for the Matrix solution, I don’t think Invacare would still be in the power chair business.”
A note of thanks this Valentine’s Day
On this Valentine’s Day, we want to say thank you. Thank you to the customers who have trusted us for decades. Thank you for inviting us into your plants, sharing your challenges and successes. Thank you for the long conversations, the hard questions, and the shared wins.
Manufacturing is demanding work. It requires commitment and resilience. Long-term partnerships make that work stronger and more sustainable.
At Matrix Automation, we are grateful for every partnership we’ve built and honored to continue building them. It truly is a relationship, and one we value deeply.
Ready to learn more about how lasting partnerships can make a difference in your manufacturing? Contact us to explore how expertise, best practices, and proven know-how can improve your efficiency, quality, and productivity.